F.A.Q.
Help Center
Holiday Order Processing & Shipping
We strive to deliver all orders on time but we cannot guarantee delivery by 12/25 for orders placed after 12/18. Orders placed with express shipping between 12/18 8am PST and 8am PST on 12/20 may still arrive before 12/25 but it is not guaranteed. Our best advice is to place your order early.
Order by these deadlines for delivery by 12/25
Ground Shipping: Order by 11pm PST on 12/15
Express Shipping: Order by 11pm PST on 12/18
Please note, orders are not processed or shipped on weekends and holidays. Holiday Order Processing & Shipping services stated here supersede our normal operating guarantees.
Holiday Closure
Our offices are closed on the following dates so our employees may enjoy the holidays with friends and family.
Friday 12/23
Monday 12/26
Monday 1/2
If you have questions about an order or our products please send us an email and we will respond once back in the office. Orders placed on 12/23 through 12/26 will begin processing on 12/27. Orders placed on 1/2 will begin processing on 1/3. Please allow 3 business days for processing during this holiday period.
customerservice@catworkwear.com
Shipping Options
At this time we are unable to ship to Military Addresses.
Orders will not ship on weekends or holidays.
Orders take 1 to 3 business days to process. Shipping estimates begin once the package has shipped.
Ground
Orders over $50 receive FREE ground shipping within the Continental United States. Orders less than $50 will be charged $5.95.
Ground Shipping Estimate - 5 to 8 Business Days
Express
Orders over $99 receive FREE Express shipping within the Continental United States. Orders less than $99 will be charged $14.95.
Express Shipping Estimate - 2 to 4 Business Days
Shipping Holidays
Orders will not be shipped on:
New Year’s Day
Martin Luther King, Jr. Day
Presidents Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
Order Processing
Orders begin processing immediately and ship out within 1–3 business days. Business days are Monday through Friday, excluding holidays.
Since we begin processing your order immediately, we are unable to make changes once it is placed. To cancel an order please contact Customer Service at 866-930-4CAT(4228). We cannot guarantee the ability to cancel the order as it may have already shipped.
Once your order has shipped you will receive a shipping confirmation email with a tracking number.
International Orders
CATWorkwear.com only ships to customers in the United States. To find CAT Workwear outside of the United States please check with your local workwear retailer.
Order Status
To view the status of your order please visit the My Account section of the website. This will be found in the upper right corner of your screen for desktops and in the Menu for mobile phones. Once My Account has been clicked you will see your order status and order history.
Cancellation Policy
We want you to get your order as soon as possible, so we begin processing it immediately after you place it. Once your order has been submitted, we cannot guarantee the ability to cancel the order as it may have already shipped. Please review your order carefully prior to clicking the 'Place Order' button on checkout page.
If you have questions about your order, please email customerservice@catworkwear.com or call 866-930-4CAT(4228).
Payment Processing
Card statements occasionally show two identical charges for the same purchase. This is only temporary, your card will only be charged once. A pre-authorization will be placed on your card by your bank or credit card company to ensure you have sufficient funds to complete the purchase.
Once your order has shipped the total order value will be charged to your card.
Payment Options
CATWorkwear.com accepts the following payment methods.
Visa
Mastercard
American Express
Discover
Google Pay
Return Policy
If you are not satisfied with your Caterpillar purchase, simply return the item within 30 days of the order date.
- Items being returned must be in their original condition with the tags.
- Please include a copy of the packing slip or order confirmation email with the return.
- We cannot refund your original shipping charge.
- Customers are responsible for all return shipping charges; unless an item proves defective, we will cover the replacement’s shipping charge.
Please allow 10-15 business days for credits to be posted to your account. They are subject to your bank’s processing time.
We only accept returns for garments purchased through the Caterpillar online store (www.CatWorkwear.com). If you have a concern regarding an item purchased from an independent retailer please contact them directly.
For questions on returns, please email customerservice@catworkwear.com or call 866-930-4CAT(4228)
Ship Returns to:
Summit Resource International
Returns
3325 N Frontage Rd
Billings, MT 59101
We suggest shipping the package with a carrier that can provide tracking and insurance. Keep your tracking number in the unlikely event that your package is lost in transit. We are not responsible for any returned packages until received at our facility.
Exchanges
We do not accept exchanges. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. We process refunds promptly upon receipt of your return and placing a new order ensures you will get your new item quickly, and that it won't go out of stock. Follow the instructions under the above Return Policy to send product back.
Please note: You will be charged for shipping and handling on your new order.
Damaged or Defective Items
If you receive a damaged or defective item, contact customer service immediately so that we may assist you in covering the cost of returning the item. If you do not contact Customer Service prior to returning the item, you are responsible for all return shipping charges. After 60 days, if your garment proves to be defective in workmanship or materials in normal wear (excluding stains), call customer service for help in exchanging the item.
Caterpillar reserves the right to refuse returns of items that appear to have been worn, are not in good condition, are without tags or are no longer carried in stock. Caterpillar may limit returns if we believe a Customer is abusing our generous return policy.
Customer Service Contact info.
Hours: Monday - Friday 7:00AM to 4:00PM (PT)
Phone: 866-930-4CAT(4228)
Fax: 866-836-5450
