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F.A.Q.
Shipping Options
At this time we are unable to ship to Military Addresses.
Orders will not ship on weekends or holidays.
Orders take 1 to 3 business days to process. Shipping estimates begin once the package has shipped.
Ground
Orders over $75 receive FREE ground shipping within the Continental United States. Orders less than $75 will be charged $9.95.
Ground Shipping Estimate - 5 to 7 Business Days
Express
Express orders will be charged $14.95.
Express Shipping Estimate - 2 to 4 Business Days
Shipping Holidays
Orders will not be shipped on:
New Year’s Day
Martin Luther King, Jr. Day
Presidents Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
Order Processing
Orders begin processing immediately and ship out within 1–3 business days. Business days are Monday through Friday, excluding holidays.
Since we begin processing your order immediately, we are unable to make changes once it is placed. To cancel an order please contact Customer Service at 866-930-4CAT(4228). We cannot guarantee the ability to cancel the order as it may have already shipped.
Once your order has shipped you will receive a shipping confirmation email with a tracking number.
International Orders
CATWorkwear.com only ships to customers in the United States. To find CAT Workwear outside of the United States please check with your local workwear retailer.
Order Status
To view the status of your order please visit the My Account section of the website. This will be found in the upper right corner of your screen for desktops and in the Menu for mobile phones. Once My Account has been clicked you will see your order status and order history.
Cancellation Policy
We want you to get your order as soon as possible, so we begin processing it immediately after you place it. Once your order has been submitted, we cannot guarantee the ability to cancel the order as it may have already shipped. Please review your order carefully prior to clicking the 'Place Order' button on checkout page.
If you have questions about your order, please email customerservice@catworkwear.com or call 866-930-4CAT(4228).
Payment Processing
Card statements occasionally show two identical charges for the same purchase. This is only temporary, your card will only be charged once. A pre-authorization will be placed on your card by your bank or credit card company to ensure you have sufficient funds to complete the purchase.
Once your order has shipped the total order value will be charged to your card.
Payment Options
CATWorkwear.com accepts the following payment methods.
Visa
Mastercard
American Express
Discover
Google Pay
Returns
If you are not satisfied with your Caterpillar purchase, simply return the item within 60 days of the order date.
- Items being returned must be in their original condition with the tags attached to the garment. Items cannot be in washed or worn in condition.
- The original shipping charge cannot be refunded.
- A $4.95 return shipping fee will be deducted from the refund total and applied to your original form of payment.
- We only accept returns for garments purchased through the Caterpillar online store (catworkwear.com). If you have a concern regarding an item purchased from an independent retailer please contact them directly. For shoes or boots please contact www.catfootwear.com at 866-699-7375 or 866-699-7375.
To begin the online return process, visit our Returns & Exchanges page. Our printable return shipping label will include tracking. You will need your order number and shipping zip code to start the return process. If you don’t have your order number, please email customerservice@catworkwear.com or call 866-930-4CAT(4228) so we can provide it to you.
Please allow 10-15 business days once your return has been received at our warehouse for credits to be posted to your account. They are subject to your bank’s processing time.
Exchanges
- Items to be exchanged must be in their original condition with the tags attached to the garment. Items cannot be in washed or worn in condition.
- The original shipping charge cannot be refunded.
- There are no shipping or processing fees charged for an exchange.
- We only accept exchanges for garments purchased through the Caterpillar online store (catworkwear.com). If you have a concern regarding an item purchased from an independent retailer please contact them directly.
You have 60 days from the order date to initiate an exchange. Online exchanges will only be accepted for a different color or size of the same item if the new size is the same price as the originally purchased item. If you need to exchange for a different item, please email customerservice@catworkwear.com or call 866-930-4CAT(4228) for additional assistance.
Through our online exchange portal, you’ll order the new color or size at no charge and get a free return shipping label. When the return is received, we will process your exchange and ship the replacement item. Once you receive the return shipping label, please ship the return as soon as possible. We are unable to reserve items and there is a chance the replacement item may be sold out by the time we receive the return. If the replacement item is out of stock, we will refund you for the original item. We will keep your exchange open for 30 days from the date the exchange is initiated. If we don't receive the return package within that time, the exchange order will be canceled. If your exchange order has been cancelled, you may still return your item for a refund.
Damaged or Defective Items
If you receive a damaged or defective item, contact customer service immediately so that we may assist you in covering the cost of returning the item. If you do not contact Customer Service prior to returning the item, you are responsible for all return shipping charges. After 60 days, if your garment proves to be defective in workmanship or materials in normal wear (excluding stains), call customer service for help in exchanging the item.
Caterpillar reserves the right to refuse returns of items that appear to have been worn, are not in good condition, are without tags or are no longer carried in stock. Caterpillar may limit returns if we believe a Customer is abusing our generous return policy.
Customer Service Contact info.
Hours: Monday - Friday 7:00AM to 4:00PM (PT)
Phone: 866-930-4CAT(4228)
Fax: 866-836-5450
