Shipping & Payment
To view the status of your order please visit the "My Account" section of the website. This will be found in the upper right corner of your screen for desktops and in the Menu for mobile phones. Once "My Account" has been clicked you will see your order status and order history.
We want you to get your order as soon as possible, so we begin processing it immediately after you place it. Once your order has been submitted, we cannot guarantee the ability to cancel the order as it may have already been shipped. Please review your order carefully prior to clicking the 'Place Order' button on the checkout page.
CATWorkwear.com accepts the following payment methods.
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Returns & Warranty
If you are not satisfied with your Caterpillar purchase, simply return the item within 30 days of the order date.
Items being returned must be in their original condition with the tags.
Please include a copy of the packing slip or order confirmation email with the return.
We cannot refund your original shipping charge.
Customers are responsible for all return shipping charges; unless an item proves defective, we will cover the replacement's shipping charge.
Please allow 10-15 business days for credits to be posted to your account. They are subject to your bank's processing time.
We only accept returns for garments purchased through the Caterpillar online store (www.CatWorkwear.com). If you have a concern regarding an item purchased from an independent retailer please contact them directly.
We only accept returns for purchases made directly through the Caterpillar online store (www.CatWorkwear.com). If you have a concern regarding an item purchases from an independent retailer please contact them directly.
If you receive a damaged or defective item, contact customer service immediately so that we may assist you in covering the cost of returning the item. If you do not contact customer service prior to returning the item, you are responsible for all return shipping charges. After 60 days, if your garment proves to be defective in workmanship or materials in normal wear (excluding stains), call customer service for help in exchanging the item. Caterpillar reserves the right to refuse returns of items that appear to have been worn, are not in good condition, are without tags or are no longer carried in stock. Caterpillar may limit returns if we believe a customer is abusing our return policy.
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Discounts & Programs
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Personal Protective Equipment (PPE)
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Thanks for reaching out. Please review the following information if you have questions about warranties and returns.
Call Center Hours
Monday - Friday: 7:00am - 4:00pm (PT)
Call: 866-930-4CAT (4228)